As I am about to embark on one of the biggest changes in my life (having a baby!) it got me thinking: Why are some changes in life scarier than others? Contrary to what you may think, I am more scared about coming back to my work role after maternity leave than I am about…
I recently watched a UK talk show where Tom Hanks and Ron Howard were guests. Howard, director of many of Hanks’s most successful films, was asked what he liked about working with Hanks. His response was that he appreciated two qualities in Hanks—confidence and creativity. This got me thinking. What makes us want to work…
When you are constantly asked by a member of your work team for details on how to perform a task, it’s very easy to keep telling them again and again how to do it—or worse, doing it for them. But does this leadership style help them gain confidence and grow into a high performer? Or…
I like to think of myself as a self leader. I know my strengths and weaknesses, desires, and character. However, being self aware is only the first step. Turning that awareness into action and actually becoming a self leader is tricky. Sometimes when things don’t go my way, I need a reality check—and I ask…
Last week I took to social media to ask the question “What do you value most about your company and your leader?” It wasn’t a large sample, but big enough to get some diversity of thought. Take a look at some of the responses I got back. As I read through the results, I realised…
All companies will tell you that customer service is one of their top priorities. But what does great customer service look like in your organization? If employees don’t know, they are each left to their own interpretation. That leads to an uneven experience for customers. A good way to address this situation is to provide…
In today’s society, everyone wants to learn something quickly and master it straight away. In reality, this doesn’t happen—to learn something well takes time and practise. A couple of articles I’ve been reading lately can help shed some light on training techniques that work. In a recent post for VeryWell, Kendra Cherry, author of The…
Last week I took my car to a tyre garage to get two new tyres on my car. Whilst they were putting them on they said my front brakes were completely worn. I would need to spend £260 to get them fixed because the car was unsafe to drive. I was a bit wary about…
As we grow and learn as human beings we come across things in life which make us wonder how different things could have been if we knew then, what we know now. Working for a leadership company now, I often think about my first time manager role and how I really wasn’t as good of a manager as…
Definitions Patience (noun)– The capacity to accept or tolerate delay, problems, or suffering without becoming annoyed or anxious Virtue (noun) – Behaviour showing high moral standards Is patience a virtue? We have all heard the story of the hare and the tortoise, where slow and steady wins the race, but is that true in…