Laying The Smackdown On Cheaters

Whenever I’m looking to buy something expensive or need to hire a company for some type of service, I always start by looking online at the reviews.  Businesses know that having bad reviews of either products and/or services can send potential buyers running, so what do these businesses do?  Well, they can do the hard thing…

Aiming For the Stars (Literally) With Goal Setting

I’ll admit it: I’m a bit of a nerd.  I enjoy technology, science, and astronomy (or anything space-related).  On October 8th, Christmas comes early for me as I’ll be getting a mix of all three.  In case you haven’t heard, Felix Baumgartner will attempt the highest skydive to-date from the edge of space, 23 miles…

A Leader’s Challenge On Virtual Employment

The internet is a wonderful thing.  It’s one of the greatest communication tools to ever be created.  Information on most subjects imaginable is readily available to anyone connected to the web.  The added bonus is that it’s also given rise to the “virtual employee”.   With more and more businesses embracing the idea of employees working…

Wait! That’s not in the Customer Service playbook…

Another day, another angry customer… Many of you have probably seen this video, but if you haven’t, I’ve posted it below for your viewing pleasure.  This gentleman, upset that he was denied a refund from T-Mobile, decided that he would “redecorate” this T-Mobile store without asking for permission.  Still, he probably needed to brush up…

A Much-Needed Time of Rest

It has been a while since I’ve taken time off for a vacation (or “staycation” in my case, since I’m really a homebody).  However, I’ll be taking some time off starting next week.  I am quite giddy as I’m watching the clock counting down to the end of business today.  I can’t wait to leave…