I recently had a business trip that allowed me the opportunity to visit my son at college. He is a freshman at Colorado State University-Pueblo and is playing football for them. They are a Division II football program that went undefeated last season and were ranked #1 in the nation for Division II schools at…
One of the most overlooked gaps in well-meaning organizations is recognizing the need to treat internal customers even BETTER than external customers—at least initially. Within an organization, it’s easy to fall into the trap of thinking of your fellow employee as your family that you can treat however you want because “they have to love…
Now that the holidays are over, the true test of customer service begins…Black Friday has come and gone; all of the holiday specials, the “one day only” sales and then the post holiday sales have all died down, so what’s left to attract customers into your stores or businesses? A big part of it is…
What’s your favorite place to shop? One of my favorites is my local Ace Hardware store. It has a unique combination of the home improvement products you’d expect plus décor items to make your house feel more like a home. But that is not why I really shop there. What stands out for me and…