Challenging Conversations – Be Present AND Show It

Even if you’re fully present during a challenging conversation, the person you’re speaking with may not get the full benefit if your physical behavior does not demonstrate it. Being fully present—and showing it—demonstrates that you care and that you are interested in working together to resolve the matter at hand. You demonstrate you are fully…

6 Ways to Get Rid of Emotional Baggage BEFORE a Challenging Conversation

If you can travel lightly, emotionally speaking, a challenging conversation will take a lot less effort. But how do you unload that excess emotional baggage? Here are a few creative ways to get the emotions out. Any number of these may work for you—so pick one you like, or try them all.  (Preparation is also…

“Mankind was my business.” (A leadership lesson from the ghost of Jacob Marley)

What is the purpose of a business? Search the internet for an answer and you will find different opinions. Many economists would say the purpose of a business is “profit maximization.” Peter Drucker said the only valid purpose for a business is “to create a customer.” Yes, profits are necessary, but Drucker adds that “the…