The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals.The just published April issue explores how to create a culture of service in your organization. Highlights include
Customer service expert Kathy Cuff believes that organizations need to take a look at how their culture impacts service. That starts by recognizing that everyone has internal customers. “It’s about looking at the relationships and mindset within the organization.”
In this free complimentary webinar, customer service expert Kathy Cuff will share a four-step CARE model that teaches your employees how to deliver ideal service to internal and external customers in a way that creates a real competitive edge for your company.
“Our goal was to teach every people leader at Danaher. We looked for a program that would provide everyone with a common leadership and coaching language,” says Annie Miller, leadership development and learning manager.
In this episode of the Blanchard LeaderChat podcast we speak with Dan Pink, author of When: The Scientific Secrets of Perfect Timing on how to be better and smarter about making decisions on when to do things.