The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals. Highlights from the just published November issue include
Measuring the Impact of Training
“Productivity is the best and most immediate indicator of training impact. If you send someone to training, increased productivity can happen as fast as the next week or the next month. That’s where your business case should focus,” says Paul Leone, senior ROI consultant at Verizon and author of the book Measuring and Maximizing Training Impact.
Leadership Training—Calculating ROI and Measuring Impact
November 29, 2017
ROI expert Dr. Paul Leone, author of Measuring and Maximizing Training Impact joins David Witt of The Ken Blanchard Companies for this free online event!
Getting Serious about Customer Service
The ability to deliver exemplary customer service doesn’t just magically happen. Katy Rees, associate vice president of administration at California State University San Marcos, knew she needed to ensure that her team had a strategy and a plan to execute the level of service they wanted to deliver.
Beverly Kaye on Up Is Not the Only Way
In this episode of the Blanchard LeaderChat podcast we speak with Beverly Kaye, coauthor of Up Is Not the Only Way. Kaye shares tips for helping your people grow and advance in today’s flatter organizations.
You can check out the entire November issue here. Want Ignite delivered to your InBox each month? You can subscribe for free using this link.