Tomorrow is Halloween and in many workplaces around the world employees will don costumes, have a party, and enjoy the crazy and scary alter-egos of their coworkers. On Monday everyone will show up to work dressed normally and we’ll resume our regularly scheduled programming…except for those Frankenbosses. I’ve reported to a few Frankenbosses in my time and it’s not fun. Just like the Frankenstein monster portrayed in Mary Shelley’s novel, a Frankenboss is ignorant of his identity and how he affects others. So before you start thinking this doesn’t apply to you (which is a classic Frankenboss mistake), think again. If any of the ten characteristics below describe your leadership style, take a look in the mirror and examine the face that’s peering back…you might have bolts growing out the sides of your neck.
You might be a Frankenboss if you…
1. Lose your temper – Some leaders think by yelling or cursing at employees they are motivating them. Baloney! Losing your temper only shows a lack of maturity and self-control. There’s no room for yelling and screaming in today’s workplace. Our society has finally awoken to the damaging effects of bullying in our school system so why should it be any different at work? No one should have to go to work and fear getting reamed out by their boss. If you have troubles controlling your temper then do something to fix it.
2. Don’t follow through on your commitments – One of the quickest ways to erode trust with your followers is to not follow through on commitments. As a leader, your people look to you to see what behavior is acceptable, and if you have a habit of not following through on your commitments, it sends an unspoken message to your team that it’s ok for them to not follow through on their commitments either.
3. Don’t pay attention, multi-task, or aren’t “present” in meetings – Some studies say that body language accounts for 50-70% of communication. Multi-tasking on your phone, being preoccupied with other thoughts and priorities, or simply exhibiting an attitude of boredom or impatience in meetings all send the message to your team that you’d rather be any place else than meeting with them. It’s rude and disrespectful to your team to act that way. If you can’t be fully engaged and devote the time and energy needed to meet with your team, then be honest with them and work to arrange your schedule so that you can give them 100% of your focus. They deserve it.
4. Are driven by your Ego – The heart of leadership is about giving, not receiving. Self-serving leaders may be successful in the short-term, but they won’t be able to create a sustainable followership over time. I’m not saying it’s not important for leaders to have a healthy self-esteem because it’s very important. If you don’t feel good about yourself, it’s going to be hard to generate the self-confidence needed to lead assertively, but there is a difference between self-confidence and egoism. Ken Blanchard likes to say that selfless leaders don’t think less of themselves, they just think about themselves less.
5. Avoid conflict – Successful leaders know how to effectively manage conflict in their teams. Conflict in and of itself is not a bad thing, but our culture tends to have a negative view of conflict and neglect the benefits of creativity, better decision-making, and innovation that it can bring. Frankenbosses tend to either completely avoid conflict by sweeping issues under the rug or they go to the extreme by choosing to make a mountain out of every molehill. Good leaders learn how to diagnose the situation at hand and use the appropriate conflict management style.
6. Don’t give feedback – Your people need to know how they’re performing, both good and bad. A hallmark of trusted leaders is their open communication style. They share information about themselves, the organization, and they keep their employees apprised of how they’re performing. Meeting on a quarterly basis to review the employee’s goals and their progress towards attaining those goals is a good performance management practice. It’s not fair to your employees to give them an assignment, never check on how they’re doing, and then blast them with negative feedback when they fail to deliver exactly what you wanted. It’s Leadership 101 – set clear goals, provide the direction and support the person needs, provide coaching and feedback along the way, and then celebrate with them when they achieve the goal.
7. Micromanage – Ugh…even saying the word conjures up stress and anxiety. Micromanaging bosses are like dirty diapers – full of crap and all over your a**. The source of micromanagement comes from several places. The micromanager tends to think their way is the best and only way to do the task, they have control issues, they don’t trust others, and generally are not good at training, delegating, and letting go of work. Then they spend their time re-doing the work of their subordinates until it meets their unrealistic standards and they go around complaining about how overworked and stressed-out they are! Knock it off! A sign of a good leader is what happens in the office when you’re not there. Are people fully competent in the work? Is the work meeting quality standards? Are they behaving like good corporate citizens? Micromanagers have to learn to hire the right folks, train them to do the job the right way, monitor their performance, and then get out of their way and let them do their jobs.
8. Throw your team members under the bus – When great bosses experience success, they give the credit to their team. When they encounter failure, they take personal responsibility. Blaming, accusing, or making excuses is a sign of being a weak, insecure leader. Trusted leaders own up to their mistakes, don’t blame others, and work to fix the problem. If you’re prone to throwing your team members under the bus whenever you or they mess up, you’ll find that they will start to withdraw, take less risk, and engage in more CYA behavior. No one likes to be called out in front of others, especially when it’s not justified. Man up and take responsibility.
9. Always play by the book – Leadership is not always black and white. There are a lot of gray areas when it comes to being a leader and the best ones learn to use good judgment and intuition to handle each situation uniquely. There are some instances where you need to treat everyone the same when it comes to critical policies and procedures, but there are also lots of times when you need to weigh the variables involved and make tough decisions. Too many leaders rely upon the organizational policy manual so they don’t have to make tough decisions. It’s much easier to say “Sorry, that’s the policy” than it is to jump into the fray and come up with creative solutions to the problems at hand.
10. You practice “seagull” management – A seagull manager is one who periodically flies in, makes a lot of noise, craps all over everyone, and then flies away. Good leaders are engaged with their team members and have the pulse of what’s going on in the organization. That is much harder work than it is to be a seagull manager, but it also earns you much more respect and trust from your team members because they know you understand what they’re dealing with on a day-to-day basis and you have their best interests in mind.
I’m sure you’ve had your own personal experiences with a Frankenboss. What other behaviors would you add to this list? Feel free to leave a comment and share your thoughts.
Randy Conley is the V.P. of Client Services and Trust Practice Leader at The Ken Blanchard Companies and his LeaderChat posts normally appear the fourth or last Thursday of every month. For more insights on trust and leadership, visit Randy at his Leading with Trust blog or follow him on Twitter @RandyConley.