Are you working to create lasting memories this holiday season? Stop and think for a minute, how are YOU feeling right now? Stressed? Anxious? Happy? Sad? How are other people around you feeling? What does the average customer feel like now?
Typically this time of year people are feeling more emotional than usual. This is an opportunity for us to bring a little peace to people that we care about and help them relax and enjoy the holiday season versus being overwhelmed by it. It is important to know that the emotion zone in the brain is the same as the memory zone. You can leverage emotions to create lasting memories.
So, how do you bring a little peace?
P stands for Prioritize and focus. Help people (including yourself) prioritize and focus on the tasks and goals that are truly important. When people are overwhelmed they are usually taking on unnecessary tasks, producing worry that keeps their brain on spin. Creating laser-like focus reduces stress.
E stands for Energize to act. Help those around you with the one or two steps that they need to take in order to get started on their task or goal. Getting started is half the battle and task completion will increase as people just take that first step.
A stands for Acknowledge emotion. What happens when we don’t acknowledge emotions? They can get bigger and bigger and less manageable. Sometimes just the mere acknowledgement of someone else’s emotion, or even your own, can provide relief and support. Remember the last time someone did this for you and you said, “Phew, so glad to get that off my chest!”
C stands for Cherish Successes. Try to notice where others are doing things right and call it out. Listen to people and really make them feel special for who they are and what they have achieved. Cherishing success can be a wonderful gift that you can give to those around you this holiday season.
E stands for Enjoy the holidays. Don’t forget to stop and enjoy the moments and the people that matter. Be grateful for all that you are blessed with by doing random acts of kindness. Sometimes it’s the little things we can do for people that really make a difference.
So give the gift of peace! Happy Holidays!
About the author:
Vicki Halsey is a senior consulting partner with The Ken Blanchard Companies. You can read Vicki’s posts as a part of our customer service series which appears on the first and third Thursday of each month.