A new white paper from The Ken Blanchard Companies establishes the link between environmental work factors, employee perceptions, and subsequent intentions to act positively or negatively at work. The paper is the third in a series tracing Blanchard’s exploration into the factors that contribute to a passionate work environment and what leaders can do to influence that environment.
Entitled Employee Work Passion: Connecting the Dots the paper looks at how 12 environmental work factors influence five desired work intentions.
- Discretionary Effort—the extent to which the individual intends to expend his or her discretionary effort on behalf of the organization above and beyond agreed upon requirements
- Intent to Perform—the extent to which the individual intends to do his or her job well and work effectively to help the organization succeed
- Organizational Citizenship Behaviors—the extent to which the individual is committed to supporting fellow workers and behaving in ways that are respectful, considerate, and sensitive to others
- Employee Endorsement—the extent to which the individual readily endorses the organization to others as a good place to work and as a quality supplier of goods and services
- Intent to Remain—the extent to which the individual plans to stay with the organization
The paper also takes an in-depth look at the internal appraisal process employees use in determining whether a particular work environment positively or negatively impacts their sense of well-being. The paper highlights that perceptions are subjective and that employees each make sense of their environment personally based on what they experience and how they feel about it.
The paper reminds leaders and employers that employee engagement—or more specifically, employee work passion as Blanchard defines it, requires a multi-faceted approach at the job and organizational level. Leaders looking to encourage high levels of performance need to address all 12 factors identified in the paper, but at the same time recognize that people will react differently based on their internal perceptions.
PS: Attending the ASTD international conference in Orlando, Florida this week? Stop by the Blanchard booth to pick up a copy in person and discuss the research with Blanchard authors! See Blanchard’s complete ASTD schedule here.