Leaders–Are You Out of Touch with Reality?

In a recent blog post at Harvard Business Review’s The Conversation, best selling business author Bob Sutton generated a lot of discussion with a post entitled Some Bosses Live in a Fool’s Paradise.  Bob’s basic premise is that leaders become more susceptible to a distorted sense of reality the higher they climb in an organization.  Why? Three reasons according to Sutton.

1. Bosses are, like everyone, self-deluding. All human beings tend to be poor judges of their own actions and accomplishments. Sutton points out that we all suffer from “self-enhancement bias,” where we believe that we are “better than the rest.” In one study he cites, for example, 90% of drivers reported that they had “above average” driving skills. In a US College Board survey of nearly a million high school seniors, 70% claimed “above average” leadership skills; only 2 % believed they were “below average.”

2. Bosses are naturally heedless of subordinates. When someone is put in a position of power, subordinate members of the group watch that individual very closely but the attention is not reciprocated. As Princeton psychologist Susan Fiske discovered in her workplace research (reported in American Psychologist), “Secretaries know more about their bosses than vice versa; graduate students know more about their advisors than vice versa.” Sutton calls this combination of overattentive subordinates and inattentive bosses “the toxic tandem.”

3. Bosses are insulated from reality. Drawing on research from his book Hard Facts, Dangerous Half-Truths And Total Nonsense, (co-written with Jeff Pfeffer ) Sutton identifies that leaders in organizations routinely “shoot the messenger.” As Sutton explains, “Bearers of bad news, even when they aren’t responsible for it in any sense, tend to be blamed and to have negative feelings directed toward them. The result is the “Mum Effect”: subordinates with good survival instincts soften bad news to make it sound better, or avoid passing it along to their bosses at all.”

Sutton concludes that even when you consider just these three tendencies, you begin to appreciate how easy it is to be a terrible boss. At the same time, you get a glimpse at one of the keys to leading well—a clear sense of who you are and the impact your position has on the people around you.

To read the entire post, check out Some Bosses Live in a Fool’s Paradise here.  To see what else Bob is thinking on a regular basis, be sure to take a look at his blog Work Matters.

3 thoughts on “Leaders–Are You Out of Touch with Reality?

  1. Pingback: LeaderChat Latest Post « Blanchard Digital Network

  2. Rather than focusing on the individual boss who is more concerned about the boss above then the subordinates below, maybe we need to focus on the system that creates such a dynamic in the first place. It’s easy to say, “focus more on subordinates” but, when doing so means not getting the next promotion due to a bad review or, in the worst case, terminated for not following orders, what’s the boss to do?

    Most workplaces involve an element of fear: Fear of repercussions from above. Is there any reason to fear repercussions from below? Not in most places. Not to mention, the boss got to be the boss by showing they could do what was asked, whether they agreed with it or not. Such characteristics are what makes a person a “team player” right?

    Until we reward genuine leadership at every level – leadership that isn’t about implementing the decisions of others but about the willingness to challenge the status quo, we will always have the problem of leaders who are truly only managers, and managers who do little more than follow.

    For more on this thought, I invite you to read this post on my blog: http://myflexiblepencil.com/2010/05/24/leadership-not-for-followers/

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s