Change Resistance: The Warning Signs

Leaders need to create fast, flexible, and nimble organizations to meet constantly changing market and customer demands. Otherwise they risk becoming obsolete, according to Dr. Patricia Zigarmi of The Ken Blanchard Companies. How can you tell if your company is in danger of losing its capacity to change? Zigarmi suggests that companies be on the lookout for some early warning signs.

  • Resting on your laurels. You see companies ignoring the numbers on their balance sheet, or in their employee turnover or customer satisfaction numbers. These companies treat bad numbers as a blip on the screen rather than as a trend over time.
  • Discounting customers’ expectations and competitors’ innovations. These companies stick their head in the sand and seem bent on protecting the way that they have always done things. They are more interested in defending their decisions and their approach than they are in exploring new ideas.
  • Discouraging new players and new voices within the company. A tendency to find ways to say that “the next generation doesn’t really understand the situation” or that some people with strong opinions based on experience elsewhere “haven’t been here long enough to really have a voice at the table” is a sure way to stay stagnant.

Pat’s recommendation for keeping your organization change-ready? Increase involvement and influence. To find out more about Pat’s thinking on improving your organization’s capacity to change, check out her interview in this month’s edition of Ignite—our free monthly eNewsletter.

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