Shocked, surprised business woman sitting in front of laptop

Faked Out by a Direct Report? Ask Madeleine

Dear Madeleine, A long-time employee I really liked and respected recently left for another opportunity. I tried to keep her but couldn’t offer her enough money, so I gave her an excellent reference. The whole team was sad, and off she went with a fond farewell. Surprisingly, while training her replacement, I was stunned to…

Give Thanks

Thanksgiving Special: 10 Easy Ways to Thank Your Team

In the spirit of today’s Thanksgiving holiday in the United States, I thought I’d share ten simple and easy ways to tell your employees “thank you.” Telling an employee “thank you” is one of the simplest and most powerful ways to build trust, yet it doesn’t happen near enough in the workplace. Whenever I conduct trust…

Disillusioned Learner

Dos and Don’ts for Dealing with a Disillusioned Direct Report

People cycle through four predictable stages when presented with a new task or goal at work. If it’s something they’ve never done before, they’ll usually start out as an enthusiastic beginner—full of confidence but short on experience. This is followed by a dip in commitment and competence as the challenge of learning something new settles…