Growing and Making Progress

3 Steps to Becoming the Person You Desire to Be

“Growth is not steady, forward, upward progression. It is instead a switchback trail; three steps forward, two back, one around the bushes, and a few simply standing, before another forward leap.” –Dorothy Corkville Briggs Becoming the person we want to be is a gradual process. We learn and grow line upon line. Here is a…

Uncomfortable

You Must Confront These 4 Uncomfortable Truths About Trust

No one disagrees that trust is an indispensable ingredient of strong, healthy relationships. In the workplace, high levels of trust increase productivity, efficiency, innovation,and profitability. When trust is low or absent, people avoid risk, decisions are questioned, bureaucracy increases, and productivity and profitability diminish. However, there are some uncomfortable truths about trust we must confront.…

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Do You Trust Your Customers?

I was in the retail store of a well-known computer company. Working with a store associate I quickly found what I was looking for. When I asked the young man helping me where to pay for my purchase (no check-out lanes in this high tech environment) he asked me if I had the “app” for…