Coaching Strategy Obstruction

Coaching to Support Learning? Avoid These 3 Common Mistakes

Coaching as a follow-up to a traditional one- or two-day leadership development program can greatly improve the transfer of learning. But to be successful, sponsoring executives need to avoid a couple of common mistakes that even the best-intentioned organizations can fall into. In a recent interview for The Ken Blanchard Companies Ignite newsletter, Master Certified…

Proud Child With Blocks

Are You Forgetting This Customer Service Basic?

Yesterday, I went to my favorite retail store to pick up a pair of silver hoop earrings for my friend’s birthday.  While there, I saw a lot of little things that felt new and fresh.  I asked my usual salesperson (who has been there forever), “What is different around here? It feels spacious and inviting!”…

Sticky notes of to do list on wall.

Making Employee Motivation Matter

In a recent online Forbes article, a start up CEO shares how he gets things done.  He explains the mechanics of creating his master to-do list each week and how he transforms his many big projects into smaller to-dos on his daily action plan. He says that the process he uses keeps the projects moving forward…