Ten Commandments

The 10 Commandments of Communication to Build Trust

The way we communicate with others is a primary way we build trust. Along with specific behaviors and actions, communication serves as the vehicle for building trust in relationships. What we say, how we say it, and how we respond to what others communicate can make or break trust. That’s why it’s important to develop…

Trust Dissolving

The Top 10 Ways Leaders Erode Trust

“Call me irresponsible, call me unreliable Throw in undependable too” Frank Sinatra ~ Call Me Irresponsible (1963) Irresponsible, unreliable, and undependable make for great words in a song, but if those adjectives describe your leadership style then chances are your people don’t trust you. Now, I believe most people strive to be honorable and trustworthy in…

One Thing

Your Success as a Leader Depends on This One Thing

Leadership is a complex endeavor, but it doesn’t have to be complicated. We tend to make things more complicated than they need to be and that’s definitely true in the field of leadership. To prove my point, go to Amazon.com and search their book listings for the word “leadership” and see how many returns you…

Trust Under Construction

6 Steps to Rebuild Broken Trust

I believe most leaders strive to be trustworthy. There aren’t too many leaders who wake up in the morning, roll out of bed and say to themselves, “Hmmm…I think I’ll try to break someone’s trust today!” Yet even in spite of our best intentions, there will be times when we damage the level of trust…

Uncomfortable

You Must Confront These 4 Uncomfortable Truths About Trust

No one disagrees that trust is an indispensable ingredient of strong, healthy relationships. In the workplace, high levels of trust increase productivity, efficiency, innovation,and profitability. When trust is low or absent, people avoid risk, decisions are questioned, bureaucracy increases, and productivity and profitability diminish. However, there are some uncomfortable truths about trust we must confront.…