Back view of a businessman

Do You Barely Exist As A Leader?

“A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves.” —Lao Tzu Done well, performance management is a partnership where managers and direct reports work together to set goals, work through challenges, and celebrate accomplishments.  A leader provides increased direction…

Rethinking 5 Beliefs that Erode Workplace Motivation

Can you fill-in-the-blanks on these common workplace belief statements? It’s not personal, it is just ________. The purpose of business is to _____ _______. We need to hold people ___________. The only thing that really matters is _______. If you cannot measure it, it _________ ________. We have embedded these beliefs so deep in our…

Don’t Slam People’s Fingers in Your Open Door Policy

Have you ever had a leader or associate mention that if you ever needed them, their door was always open? And it was. But it turned out later, they were never in there. Or, they were in there, but they were always busy, maybe because they were studying spreadsheets or some other stimulating thing. Or,…

3 simple ways to create a stronger team and build customer loyalty

With all of the changes going on in the airline industry over the last few years, it has definitely been more the exception rather than the rule when getting great service while traveling.  However, I had a pleasant surprise a few months ago while traveling back home on United Airlines. Once everyone had boarded the…

Advice for leaders: How Dr. Martin Luther King points the way

Today is Martin Luther King Day in the United States, a time to reflect back on the life and teachings of the great civil rights leader and activist. While most of us will not be called to engage in social activism on the scale that Dr. King did, we can still have a great impact…

How would employees answer these five questions about YOUR corporate culture?

WD-40 CEO Garry Ridge and best-selling author Ken Blanchard got some eye-opening responses to questions they asked in a recent webinar.  They were sharing some of the key points from their book Helping People Win at Work, and as a part of their presentation they conducted a survey with their audience.  They wanted to find…