When a Great Boss Says Goodbye – 5 Ideas to Salvage Support

Perhaps you got your New Manager position with the help of your boss. Perhaps you inherited a supportive boss when you got your job. Maybe your excellent boss arrived after you did. However you came to work with your “best” boss, losing that person rocks your world. When the stars line up perfectly, you have…

Free Blanchard webinar today! The Leader’s Guide to the Executive Brain

Join master certified coach Madeleine Homan Blanchard for a complimentary webinar and online chat beginning today at 9:00 a.m. Pacific Time (12:00 noon Eastern). In a special presentation on The Leader’s Guide to the Executive Brain Homan-Blanchard will be sharing the latest findings from neuroscience research and its impact on leader behavior. You’ll learn: The…

A Mini Case Study on Motivation

Can you determine at least three important take-aways in this story from a plant manager in India who recently learned the skill of conducting Motivational Outlook Conversations? On his first day back after his training, the plant manager noticed a Technical Service Executive in the lab having a discussion with an external contractor. While she…

Are you only half the leader you could be? See if you have this limiting self-belief

In their latest post for Fast Company online, management experts Scott and Ken Blanchard share that, “One of the big mistakes we see among otherwise promising managers is the self-limiting belief that they have to choose between results and people, or between their own goals and the goals of others. We often hear these people say,…

Trying to help someone change? Make sure you follow these five steps

“Change is hard,” explains Madeleine Homan-Blanchard in a new article for Chief Learning Officer. And being asked to help someone change is a tough assignment—especially when that someone is a senior leader in your organization—just ask anyone responsible for learning and development and they’ll tell you. Have you been asked to help someone change? Here…

How are you doing as a leader? 3 beliefs that might be holding you back

No one thinks they are bad at listening, receiving feedback, or any other common leadership mistake. That’s why self-awareness is so important for a leader explains Madeleine Blanchard, a master certified coach and co-founder of Coaching Services at The Ken Blanchard Companies. In Blanchard’s experience, all leaders can benefit from examining some of the mindsets…

How would your direct reports rate you as a leader?

Are you familiar with “secret shoppers?” Organizations ask people to secretly “shop” their establishment, pretending to be customers, and report back the good, the bad, and the ugly.  Wouldn’t that be fun to do? What would happen if your direct reports “secretly shopped” you as a leader?  What would they report back?  Here’s an exercise…

Blanchard Webinar–Don’t Let Your Ego Hijack Your Career: 4 Warning Signs

Join writer, researcher, and speaker David Witt for a complimentary webinar and online chat beginning today at 9:00 a.m. Pacific Time (12:00 noon Eastern). In a special presentation on Don’t Let Your Ego Hijack Your Career: 4 Warning Signs, David will be sharing some of the latest research on ego, personality, and its impact on leadership behavior.…

“Be the change” you want to see in your customer service people: 5 ways to get started

In a recent Legendary Service course, one of my participants—we’ll call him Chad—wondered aloud if leaders ever adhered to the same standards they continually ask of their service providers. When asked for an example of what he meant by this, he said, “Well … we are asked to acknowledge the customer, get details about the…