Archive
6 Ways to Get Rid of Emotional Baggage BEFORE a Challenging Conversation
If you can travel lightly, emotionally speaking, a challenging conversation will take a lot less effort. But how do you unload that excess emotional baggage?
Here are a few creative ways to get the emotions out. Any number of these may work for you—so pick one you like, or try them all. (Preparation is also important—if you could use some help in that area, see my earlier post on Preparing for A Challenging Conversation.)
Fast Writing
This is a 30-minute “brain dump” in which you simply write down anything and everything that comes to you. This stream-of-consciousness style keeps you from making a real discourse out of your thoughts, and frees you to just “get the emotions out,” regardless of how incoherent they may be. Most authors suggest doing this writing longhand as opposed to on a keyboard. The purpose is to clear your mind.
Write whatever your head says and don’t edit yourself. If you go blank, write dots on the page until something comes into your head, and then write whatever shows up. Keep writing. Then, when you’re done, throw it away. Physically destroy the paper. Sometimes the more physical action feels more “real.” Burn the paper, if it helps.
The process is the important thing, not the product. The point is to do something that gives you enough relief that you can have the conversation without the distraction of strong emotions that you haven’t addressed yet.
Email to No One
This is similar to fast writing in that you won’t be keeping it, but here you are writing the email intentionally and specifically—as if you were saying all the hard things you need to say to this person or telling your best friend how you feel. Having those thoughts and feelings out where you can look at them helps dissipate the emotional impact of them. It may also clarify any still-foggy areas.
IMPORTANT: Make sure you don’t put anyone’s address in the “To:” box!
The good thing about email is that if you don’t save it, and you don’t send it, it goes nowhere. Once you’re done writing and you feel some relief, delete the email permanently. Then when you have the actual conversation, you can set these feelings aside, knowing you’ve already gotten them out and dealt with them.
Journaling
When you can take the time to write down your thoughts on paper, sometimes they become clearer. Even a little bit of this can be useful. The difference between journaling and fast writing is that the journal is intended for future review. You may find it useful to reflect later on what you were thinking before the conversation and how things changed afterwards.
Your journal entry doesn’t have to be shared with anyone. This can be especially helpful for more introverted people who really aren’t comfortable letting others in on their personal thoughts and feelings.
Talking to a Trusted Friend
All of us get by with a little help from our friends. This is one of those things a good friend can do for you. Make sure the friend isn’t entangled in the issue you need to talk about—just someone you trust to help you get your emotions out without judgment. What you need is a chance to work things out verbally. If you want advice, that’s fine, but if it’s not useful at this point, let your friend know what you need before you start.
A Picture Paints a Thousand Words
Even if you believe you have no artistic talent, making a picture of what you’re feeling can go beyond trying to talk about it. You may just be scribbling, but you can express your feelings deeply by scratching out lines or painting colors on a receptive surface. If it feels dark, make it dark. If it feels sharp and angular, make it sharp and angular. You can make it look angry, hurt, frustrated, afraid, concerned—whatever you’re feeling.
Then, when you’re done, once again, leave your emotion there. Now you can set the art aside, or destroy it—whatever feels best.
Physical Activity
Lots of people feel great emotional relief when they do something physical. A good workout can help clear your head before a difficult conversation. Go for a run or a bike ride, or shoot some hoops. Swimming always helps me clear my head.
I hope these ideas have helped. What other ideas do you have to let go of the emotional baggage prior to having a challenging conversation?
About the author:
John Hester is a senior consulting partner with The Ken Blanchard Companies who specializes in performance and self-leadership. You can read John’s posts on the second Thursday of each month.
When a Great Boss Says Goodbye – 5 Ideas to Salvage Support
Perhaps you got your New Manager position with the help of your boss. Perhaps you inherited a supportive boss when you got your job. Maybe your excellent boss arrived after you did. However you came to work with your “best” boss, losing that person rocks your world.
When the stars line up perfectly, you have a great boss and your growth and success seem assured. You have a person who guides and directs you, supports you, listens to you, laughs with you, shares disappointments with you, and brainstorms solutions with you. You have a leader who sets your goals and career path, opens doors, shares insights, paints the future picture and provides hope. As the country song goes, “You’re gonna miss this.”
What can you do when you learn you will lose your best boss? Here are some actions you can take to keep an element of control and keep your career on track.
Download. Proactively set up time to gather important information and advice from your boss. What is the big-picture plan? What are the important projects, steps, and details? Ask for career advice relative to your company. The short term left for your boss may create a safer space to share more openly and honestly.
Mine. I have always believed that there is opportunity in chaos and churn. With some digging you may uncover new ideas, vistas or needs. There may be a promotion for you in this wave of change. Are there projects you can take over? Could a conversation be had about reorganizing your department? Discuss possibilities proactively with your boss’s boss.
Interview. Ask to be part of the interview process to find your next boss. Prepare a list of benefits to your being on the interview panel. For instance, you know the makeup of the team and the projects in process. You have a unique ability to gauge cultural fit. You deserve to be part of the process. Believe it—and ask for it.
Stay positive. As a manager, it is your job to soften the blow of the news for your team. If you admired your boss, it is likely others did too. Steer the ship through this choppy sea. Model confidence in the future, keep people focused, and provide hope.
Emulate. If your boss is someone you will remember ask yourself what made her so special. What did she do or say that brought out the best in you? How did he navigate the system for the good of the team? How did she break through obstacles while maintaining positive relationships? What made him wise? Remember and emulate the impressive characteristics, habits, relationships and style your good boss had. Notice, learn, emulate, repeat.
Losing a terrific leader can shake up anyone. If you accept and manage the new normal, you’ll survive, New Manager, and so will your team.
About the author:
Cathy Huett is Director, Professional Services at The Ken Blanchard Companies. This is the fourth in a series of posts specifically geared toward new and emerging leaders.
Doing More With Less—4 ways to maintain your sanity
In a new column for Fast Company, Scott and Ken Blanchard share some of the best thinking from their recent leadership livecast on Doing Still More With Less where over 40 different thought leaders shared tips and strategies for getting work done during a time of limited resources.
Feeling a little overworked and under-resourced yourself? Check out what the experts recommend.
Make time to think. Mark Sanborn, president of Sanborn and Associates and best-selling author of eight books including The Fred Factor and You Don’t Need a Title to be a Leader, suggests a simple ritual.
Whenever Sanborn is in his office in Denver, he’ll schedule some time to visit his favorite coffeehouse with one intention in mind–some quiet time to think. In Sanborn’s experience, most executives don’t think as much as they react to their environment.
It’s harder than you think, says Sanborn. “Within the first 10 seconds, you’ll think of a phone call you need to make or a meeting you need to attend or something else you need to do. You will find, as I do, that proactive thinking about your business and your life is far more difficult than it seems.”
In Sanborn’s experience, taking the time to think and evaluate your progress will almost always turn up a couple of areas where you are spending time on projects and activities that are not generating much in the way of return. The question now is what to do about it.
Learn to say no. Charlene Li, author of the New York Times best seller Open Leadership and founder of Altimeter Group, says that achieving focus means knowing what you will do and also what you won’t do to achieve a particular strategy.
As Li explains, “In so many ways, it’s the very first and most important thing. In order to get more done, you actually have to do less things but–very importantly–the most important things.”
Leadership coach, speaker, and writer Tanveer Naseer shared that this can be tough, especially when there are so many seemingly important tasks in front of today’s leaders.
For Naseer, the answer to maintaining his focus is to discipline his attention. In addition to getting more done, Naseer has also noticed a great side benefit: consistency, because everything he does is centered around a common objective instead of a reactionary response.
Communicate efficiently. Elliott Masie, an internationally recognized futurist, analyst, researcher, and organizer who heads The MASIE Center think tank recommends frequent—but shorter meetings. Masie believes that leaders often default into 30 or 60 minute meetings when something much shorter would suffice.
“When was the last time you scheduled a five-minute–or better yet, four-minute–meeting with a colleague or direct report? At first it might feel as if there’s not enough time to collaborate, but in a busy organization, five-minute conversations might work well. Used correctly, that five minutes could focus on working on a theme or a title for a new product, or talking about the upcoming meeting you are going to.”
Avoid organizational anorexia. Finally, consultant, speaker, and multimedia designer Steve Roesler recommends that leaders take a closer look at the whole concept of doing more with less to make sure they haven’t slipped into a distorted view of what’s normal. Roesler believes that many organizations have reached a stage of organizational anorexia—basing their success on just being as lean as possible. That might make them appealing to Wall Street, but it’s shortsighted and potentially dangerous to their long-term health.
Roesler’s advice? If you’re a manager, next time the phrase “do more with less” pops into your head as you begin a meeting or make a speech, pause for a moment. Consider what your objective is. Then, instead of simply reacting with a doing more with less shrug, say:
“Here’s our situation. This is what our strategy is all about and here’s what our company is all about. How can we achieve the goal that goes along with this strategy and be as satisfying to our customers as we possibly can, make this as profitable for ourselves as we possibly can, and [yet] keep our costs down?
“While we’re doing all of this, who can be included and what can we do with this particular situation or project so we’re building talent at the same time?”
As Roesler sums up, “If you’re the person in the room who stands up and does that instead of using the [doing more with less] phrase, people are going to know that you’re the one who is the leader.”
To read Scott and Ken Blanchard’s complete column for Fast Company (and their archived columns also) check out Doing More With Less: 4 Ways to Cope (and Even Succeed) in a Downsized World.
4 tips to make your next virtual meeting more compelling
When I talk with clients, I often hear that the main reason they look forward to participating in regularly scheduled virtual meetings is because it’s the best time they have to catch up on their emails.
That’s a missed opportunity.
Reports can be emailed, updates can be left on voice mail, but conference calls are our opportunity to pool knowledge, build enthusiasm and move forward. Great conference calls are productive, interesting, and highly participative.
Want to make sure that your next virtual meeting is more than just a chance for people to catch up on their work? Begin with a compelling agenda. Here are four ways to get started.
- State your agenda items as questions. Change “Project Implementation Update” to What have we learned so far from the project implementation? or What is—and what is not—working in our implementation? A question stimulates thinking and prepares your participants to reflect and anticipate.
- Clearly state who is leading each agenda item. For example, “Fred facilitates brainstorming on the challenges we might face with this implementation. (10 minutes) Bring your ideas.” Be sure to include how long that item is expected to take and how meeting participants will be involved.
- Ensure your agenda addresses important issues that sound interesting and engaging. Instead of “Regional Updates” try, What are we doing that’s new? What new barriers are we discovering? Email the spreadsheet monthly reports later if necessary.
- Build continuous improvement into your meetings. End your meetings with a very quick poll. Go around the room (if using a seating chart) or call roll and ask each person for a few words of specific feedback on what went well or what the group could do better next time. Hold people accountable for providing specific feedback. Instead of “good meeting,” push for a specific comments like, “It was helpful to hear the perspectives from finance on our plan.” Letting people know they will be asked for feedback at the end encourages participants to pay attention, which improves interaction and ownership in the success of the meeting.
Conference calls and virtual meetings are how we build teams and accomplish work in the virtual world. Compelling agendas make the times that we work together more interesting and enjoyable. Use these four tips to get the most out of your next meeting. There will always be more emails to answer.
About the author
Carmela Sperlazza Southers is a senior consulting partner with The Ken Blanchard Companies. Her posts on increasing organizational, team, and leader effectiveness in the virtual work world appear on the fourth Monday of every month.
Preparing for a Challenging Conversation
Think back to the last challenging conversation you had. Were you prepared? If not, how well did it go? Chances are it didn’t go as well as you hoped it would.
Most challenging conversations are more effective when we take the time to prepare for them. I’d like to suggest five things you can do to be better prepared to guide your next challenging conversation to a successful outcome.
Gather the relevant information.
First of all, collect the relevant information pertaining to the topic of the conversation—the who, what, and why. Ask yourself:
- Who do I need to talk to?
- What is the problem?
- Why might this problem be occurring?
Envision the desired outcome.
Imagine the best possible outcome. If the conversation goes well, what will be the result? Be specific as you visualize this. Being keenly aware of your intentions will make preparation easier—and keeping those intentions in mind will guide the conversation in the direction you want it to go.
Anticipate the other person’s reactions and your response.
Think about ways the other person might react to the conversation to guard against the possibility of being blindsided by their words or actions. If you have considered their probable reactions and determined how you will best respond , you will be ahead of the game. Remember, though, that you can’t predict every reaction—even from someone you know well.
Pay attention to logistical issues.
The environment surrounding a difficult conversation can affect its outcome. A bit of forethought and preparation can have a significant positive impact. Here are some best practices for handling the logistics of the conversation.
- Schedule more than enough time – 30 minutes more than you expect.
- Hold the conversation in a private, safe, neutral location if possible.
- Make sure you will not be interrupted.
- Turn all phones and devices off.
- Have tissue available if tears are a possibility.
- Have a glass or bottle of water handy.
- If the conversation is with a direct report, be prepared to give the person the rest of the day off if needed—and do not have the conversation at the end of the day on Friday.
Decide if the conversation is worth having.
Note that I put the decision about actually having the conversation last. Sometimes you find that the conversation itself is not as important as the deliberations you went through to prepare for it. What you really needed was to sort out your own thoughts and feelings. After all of your preparation, if you determine that you don’t need to have the conversation, you will lose nothing by changing your mind.
What other ideas do you have for preparing for challenging conversations?
About the author:
John Hester is a senior consulting partner with The Ken Blanchard Companies who specializes in performance and self-leadership. You can read John’s posts on the second Thursday of each month.
Doing More With Less – Nuggets of Truth from Leadership Livecast
Nearly 5,000 people joined dozens of leadership experts yesterday for the Doing <Still> More With Less Leadership Livecast. Over the course of 2 ½ hours there were video presentations and online discussions about strategies to deal with today’s stressed, overworked, and overextended workplace.
The Doing More With Less challenge was explored from several angles. Several speakers encouraged us to stop and think about our work before rushing headlong into the fray while others reminded us of the power we have to redefine our view of what doing more with less really means. Tips on preventing burnout, time management, communication, and employee relations were offered as well.
Here’s just a few of the thoughts that stood out to me:
- Busyness doesn’t equal productivity. Take time to think and plan. (Mark Sanborn on the importance of taking time to think, focus, and learn)
- You have a finite amount of time and energy. Prioritize what you want to do and relentlessly focus on high value work. (Mike Alpert on disciplined planning spells success)
- Work-life balance assumes one suffers at the expense of the other. We need to integrate the two and find ways that one supports the other. (Fons Trompenaars on integrate, don’t balance)
- Don’t suffer from “brain lard” – wasting your mental energy by focusing on unimportant stuff. (Dick Ruhe)
- Get the right people with the right motivation in the right place with the right tools. (Jack – 13 year old student)
- Your work isn’t just a job. Your work is a series of promises you make. (Susan Mazza on delegating less and negotiating more)
- Leaders need to focus on providing daily inspiration, breeding accountability instead of blame, and balancing self-confidence with humility. (Kate Nasser on being a buoy of inspiration and balance)
- Don’t let what gets your attention drive your focus. Focus on what needs your attention. (Tanveer Nasseer on the power of focus)
- Lean times require a lean approach. Work less and focus on the most important and highest ROI tasks. (Jason Diamond Arnold on the lean approach to working)
- Shift your mentality from “I have to do this” to “I get to do this.” (Margie Blanchard on I have to versus I get to)
I shared that leaders need to eliminate the phrase “do more with less” from our vocabularies. It erodes trust whenever we tell our people they have to do more with less. They feel like we “just don’t get it.” Instead, we need to communicate the reality of our business situation with our team, solicit their involvement in creating strategies to deal with the challenges we’re facing, and dial-up the amount and type of support we offer our folks.
Did you attend the Doing <Still> More With Less Leadership Livecast? If so, what were the nuggets of trust you discovered? If you happened to miss it, you can purchase access to the recording and/or program notes here.
Randy Conley is the Trust Practice Leader at The Ken Blanchard Companies and his LeaderChat posts appear the last Thursday of every month. For more insights on trust and leadership, visit Randy at his Leading with Trust blog or follow him on Twitter @RandyConley.
You Can’t Manage Virtual Workers and Teams with “Super-vision”
Most virtual leaders struggle with managing the performance of those they can’t see. Would they be more effective managers if they had “super-vision”? Some organizations install software so leaders can randomly check the screens of their employees. Some leaders even whisper that they want remote video cameras at employee’s desks.
Here’s the reality. If you need super-vision, you are not leading, you are babysitting.
How to really lead remote employees? Start by shifting your mindset.
- Know your role. You are not an Olympic judge holding up signs to rate a performance. Your job is to help employees contribute to your organization’s success today and develop them to contribute more tomorrow.
- Recognize that over monitoring leads to malicious compliance, not enthusiasm and extra effort.
Second, look for ways to improve the measurement and tracking of contributions.
- Make sure you are monitoring outcomes and results instead of activities.
- Consider setting targeted, shorter goals. Explore work planning concepts like Agile Strategy. Use two to four week goal sprints to provide prompt recognition and spur innovation to increase productivity and results.
- Seek out data sources where employees can monitor their own results. Try to model the automated school zone boards that report your speed as 34 in a 25 mph zone. Build in systems so both you and your employees receive automatic feedback for recognition and improvement. Don’t make them wait for their quarterly review to get feedback.
- Develop your measures collaboratively. Even if you previously performed an employee’s job, some aspects of the role have probably changed. Work together to identify what real success looks like. It builds commitment and increases the accuracy of performance measures.
Work—particularly virtual work—requires us to re-think our notion of leadership and re-imagine our performance management systems. None of the recommendations provided here are easy to implement. The alternative, though, is for our leaders to struggle and our employees to be hampered by that struggling. In the long run, relying on super-vision gets us nowhere.
About the author
Carmela Sperlazza Southers is a senior consulting partner with The Ken Blanchard Companies. Her posts on increasing organizational, team, and leader effectiveness in the virtual work world appear on the fourth Monday of every month.
3 simple ways to create a stronger team and build customer loyalty
With all of the changes going on in the airline industry over the last few years, it has definitely been more the exception rather than the rule when getting great service while traveling. However, I had a pleasant surprise a few months ago while traveling back home on United Airlines.
Once everyone had boarded the plane and we were all getting settled in our seats, expecting to hear the flight attendant start making their welcoming and safety comments, the captain himself got on the intercom and started talking to us. He didn’t stand behind the little wall that tends to hide the flight attendant from the passengers, but instead stood halfway down the aisle of first class and addressed the entire plane.
He welcomed us all on the flight and thanked us for our business and choosing to fly United. He acknowledged that we have a choice in airlines, and he hoped that this flight would be a great experience for all of us. He then went on to introduce the rest of his “team” as he called them, his co-pilot and flight attendants, saying that they all work together to make the flight enjoyable and safe. He encouraged us to ask the flight attendant if we needed anything during the flight and thanked us one more time before he handed it off to the attendant to finish all of the safety messages. As I sat there, I couldn’t help but smile to myself and think how a simple gesture like personally welcoming the passengers set the tone for a pleasant flight and put the customers in a good mood.
So what can your organization learn from this? Here are three simple ways to create a stronger team and build customer loyalty:
- Always look for opportunities to practice what you preach to your employees about making their customers feel welcome by talking to customers, saying a simple hello, asking how their day is, or if there is anything else to help them with.
- Remind your employees to look for the 1% better concept—the little things you can do while interacting with customers that may not be a huge thing, but may be huge in the eyes of that customer.
- Constantly look for opportunities to praise your team members when you see them delivering great service to their customers. They will feel valued and acknowledged for their efforts and want to continue to serve their customers in a positive way.
I actually was a little sad getting off the plane at the end of the flight knowing I may not see that pilot again on another flight, but happy that he had restored my faith in the airlines and knowing there are leaders out there that really do want to make a difference.
About the author:
Kathy Cuff is a senior consulting partner and one of the principal authors—together with Vicki Halsey—of The Ken Blanchard Companies’ Legendary Service training program.
Do Incentives Make You Fat?
You receive an invitation from your HR department to win a mini-iPad if you lose weight. You think: What do I have to lose except some weight? What do I have to gain except health and a mini-iPad?
You may need to think again.
It seems that using these enticing incentives to motivate yourself results in a suboptimal motivational outlook that ultimately leaves you without the energy to follow through on your weight loss plans—especially if you are a man.
We now have significant proof that financial motivation does not sustain changes in personal health behaviors—and, in fact, may undermine them over time. What’s more, financial motivation negatively affects men’s efforts over time more than women’s. Rewards may help you initiate new and healthy behaviors, but they fail miserably in helping you maintain your progress. Shortly after the incentive is gone, you revert back to your old ways.*
So why do over 70 percent of wellness programs in the U.S. use financial incentives to encourage healthy behavior changes? Here are three potential reasons:
- If you are not pressured into losing weight, but invited to participate in a weight-loss program that offers small financial incentives, there is a likelihood you will lose weight—at least initially. But studies reporting weight loss success were conducted only during the period of the contest. They didn’t track maintenance. But recent studies show that just twelve weeks after the program’s incentives end, most or all of the weight is regained.
- Financial incentives are easy (if expensive).
- We haven’t understood until recently the true nature of motivation or how to effectively use the latest science of motivation to help people shift to an optimal motivational outlook that sustains effort and results over time.
It turns out that rewards and incentives are the fast-food of motivation—they give you a kick and then send your energy plummeting. To initiate and maintain a healthy lifestyle, you need the equivalent of motivational health food. Satisfying your basic psychological needs for A-R-C (Autonomy, Relatedness, and Competence) is more likely to help you achieve your goals and feel good enough about the results to maintain them.
Great! But how do you shift from a suboptimal motivational outlook—and the ease and enticement of motivational fast food—to an optimal motivational outlook where you flourish by satisfying your healthy psychological needs? Part of the answer lies in learning the skill of Optimal Motivation. Here are three ways to start:
- Notice when you use phrases with the words have to in them: I have to lose weight. I have to eat healthy. I have to have a salad instead of fries. I have to is a subtle but significant sign that you are feeling a loss of freedom. Your need for choice—your perception of Autonomy—is being undermined. When you have to do what the diet demands, the thing you crave is autonomy. Ironically, the way you exercise your autonomy is by eating the fast food you had restricted yourself from eating. The act of banning the bad stuff makes you want it even more!
- Realize that you love yourself and your health more than you love the fast food. This is the power of Relatedness. In this case, you can consider fast food either literally or symbolically (winning the mini-iPad).
- Recognize the sense of positive well-being that comes each time you make a choice to do the best thing for your health. This positive feeling comes from your mastery over the situation—experiencing your Competence.
So the next time you are invited to join a program, lose weight, and win a mini-iPad, go ahead and take up the offer—but don’t do it for the iPad. Instead, do it for deeper values and the sake of satisfying your Autonomy, Relatedness, and Competence. The iPad is no longer the carrot, but simply a symbol of your flourishing.
What do you have to lose? Weight. What do you have to gain? Health and a positive sense of well-being. Oh, and that mini-iPad!
References
* Moller, McFadden, Hedeker, and Spring, “Financial Motivation Undermines Maintenance in an Intensive Diet and Activity Intervention,” Journal of Obesity, Volume 2012, Article ID 740519.
Deci and Ryan, “The ‘What’ and ‘Why’ of Goal Pursuits: Human needs and the self-determination of behavior,” Psychological Inquiry (2000) Vol. 11, No. 4, pp 227-268.
About the author:
Susan Fowler is one of the principal authors—together with David Facer and Drea Zigarmi—of The Ken Blanchard Companies’ new Optimal Motivation process and workshop. Their posts appear on the first and third Monday of each month.
3 Ways People Pretend to Work—at Home or the Office
Marissa Mayer’s decision to halt employee telecommuting at Yahoo has unleashed a torrent of controversy around telework, remote work, collaboration, and productivity.
For those of us who work at home or remotely, or even in an office, it’s a great time to refocus on what we do—consciously or subconsciously—that looks like work but often isn’t.
Here are three ways that people pretend to work.
Attend meetings
Our egos tell us that it is critical to stay fully informed on any project that has the potential to even slightly impact us. Even though meetings are largely ineffective, attending lots of them keeps you very busy. When you attend lots of meetings your calendar stays full—and yet you accomplish very little. This is perhaps the best way to pretend to work without really working.
Be hyper-responsive on emails and phone calls
Don’t read or think too much about each email, just respond quickly. In fact, responding to emails while passively attending a meeting can ensure that neither activity is truly productive. When you keep your email up all day and respond immediately, you can feel a great sense of “pretend” accomplishment. Since sending emails results in receiving more emails, you can honestly say, “I got 150+ emails today. I am exhausted!” This is probably very true.
Focus on speed and quantity, not quality, of communication
The accepted best practice around emails is this: If the third email hasn’t clarified the issue—pick up the phone. Ignoring this rule means you can have long strings of emails that show activity without really accomplishing work. Make sure you have an email trail that recaps every action taken. This ensures that you can always justify your lack of productivity by pointing to a flaw in someone else’s email.
Have you been caught by any of these strategies? Although I don’t know anyone who deliberately uses these strategies to avoid work, I suspect we have all had extremely busy days when we questioned our productivity and accomplishments.
Just in case you want to be very productive (which you do), here are some tips:
- Carefully choose which meetings, and how much of each meeting, you will attend.
- Focus on the quality of your communication, including reflecting or researching before you respond.
- Let others know your priority to set aside times for focused concentration, professional development, process improvement, and idea generation. Let people know when you will and won’t be available to respond quickly.
Using these strategies will require less energy, less activity, and fewer emails, and therefore will result in higher productivity.
Well, okay … you can still pretend to be tired, even if you‘re not!
About the author
Carmela Sperlazza Southers is a senior consulting partner with The Ken Blanchard Companies. Her posts on increasing organizational, team, and leader effectiveness in the virtual work world appear on the fourth Monday of every month.
