Taking Action

Saying When Enough (Advice) is Enough

So here we are again on the cusp of the new year.  One slippery six week slope to 2014.  Another spin around the sun officially starting on January 1. We will soon read all sorts of advice about how to set our New Year Resolutions, how to avoid letting yet another gym membership go to…

Don’t Slam People’s Fingers in Your Open Door Policy

Have you ever had a leader or associate mention that if you ever needed them, their door was always open? And it was. But it turned out later, they were never in there. Or, they were in there, but they were always busy, maybe because they were studying spreadsheets or some other stimulating thing. Or,…

Autonomy or Accountability? 5 Ways to Use Honey Instead of Vinegar to Motivate Employees

Last week I met with a group of sales managers for a national retailer that is doing very well.  Turnover is low.  Same-store sales have been outpacing their peer group for five years.  Quarterly and annual financials have been excellent. The question they were asking was, “How do we keep our people motivated?”  I asked…