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Closing the Accountability Gap

Accountability tops the list of management challenges in many organizations.  But most leaders are approaching the issue from a compliance standpoint instead of as a motivational issue. That’s a mistake. As Scott Blanchard, principal and executive vice president with The Ken Blanchard Companies shares in the company’s January Ignite newsletter, “You cannot crack the whip enough, or…

54% of Managers Use Only One Style When Providing Direction and Support for Their People

The amount of direction and support people receive from their manager directly impacts the efficiency and quality of their work. Without it, people are left to their own devices, have to fake it until they make it, and learn primarily through trial and error. Eventually people get there—but it comes with a cost, says Ann…

Don’t Slam People’s Fingers in Your Open Door Policy

Have you ever had a leader or associate mention that if you ever needed them, their door was always open? And it was. But it turned out later, they were never in there. Or, they were in there, but they were always busy, maybe because they were studying spreadsheets or some other stimulating thing. Or,…

Autonomy or Accountability? 5 Ways to Use Honey Instead of Vinegar to Motivate Employees

Last week I met with a group of sales managers for a national retailer that is doing very well.  Turnover is low.  Same-store sales have been outpacing their peer group for five years.  Quarterly and annual financials have been excellent. The question they were asking was, “How do we keep our people motivated?”  I asked…

Four Leader Behaviors that Build—or Bust, Trust!

In a new article for Fast Company, columnists Scott Blanchard and Ken Blanchard take a look at why some companies are successful in implementing change while others struggle. They also look at why some leaders inspire people to work together effectively, while others cannot. The pivotal ingredient in both cases?  Trust Drawing from Ken Blanchard’s…

You Can’t Manage Virtual Workers and Teams with “Super-vision”

Most virtual leaders struggle with managing the performance of those they can’t see.  Would they be more effective managers if they had “super-vision”?  Some organizations install software so leaders can randomly check the screens of their employees. Some leaders even whisper that they want remote video cameras at employee’s desks. Here’s the reality.  If you…