Frustration

3 Ways to Avoid Becoming an Exasperating Manager

I was working with a client recently on implementing leadership training into her organization when she shared this story with me. We all can learn a lesson from the lack of leadership she received. Years ago, the woman had worked as a barista at a coffee house. The holidays were just around the corner and…

3 Ways to Create a Service Mindset in Your Organization—and how one person can make a difference!

Customer Service—it is found in every industry, every company, every person’s job, at every moment. If you don’t deal directly with the external customer, you interact with and serve your internal customers throughout the day. What I love the most is when people get it—when they take pride and ownership in what they do, and…

3 simple ways to create a stronger team and build customer loyalty

With all of the changes going on in the airline industry over the last few years, it has definitely been more the exception rather than the rule when getting great service while traveling.  However, I had a pleasant surprise a few months ago while traveling back home on United Airlines. Once everyone had boarded the…