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Who’s Leaving the Company? One Possible Warning Sign

Wondering if someone might be thinking of leaving your organization? In a new article for Training magazine I shared the results from a recent survey showing the correlation between how often a person meets with their immediate manager and that person’s intention to remain with the organization. Researchers at The Ken Blanchard Companies found that the more…

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Need More Time? How Recurring One-on-One Meetings Can Help

This Coaching Tuesday guest post is from Blanchard network coach Antonio Estrada. I recently coached an ambitious sales person with ten direct reports after he attended a three-day Managing People workshop customized for his employer by The Ken Blanchard Companies. This leader was very busy, working an average of twelve hours a day. Due to…

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4 Types of Team Conflict—And How to Deal With Each Effectively

Differences are inevitable when passionate people work together. Eventually, after a team gets through an initial orientation with a new task, members usually come to the realization that working together to accomplish a common goal is tough work. This occurs in the “dissatisfaction” stage of team development when the team recognizes the discrepancy between what…

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Customer Service Has To Be Everyone’s Business

Any single person in your company can make a positive or negative impression on a customer. And today, thanks to social media, that one impression can be multiplied, exponentially, within hours. “Think of Yelp or TripAdvisor,” says Kathy Cuff, coauthor of Legendary Service: The Key Is to Care. “You can go online and read hundreds…

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7 Steps for Successfully Addressing Negative Behaviors

Providing feedback—especially less than positive feedback—is a task many managers dread.  But feedback is an essential part of providing the day-to-day coaching people need to succeed—especially in today’s fast-paced business environment where people at all levels are in a constant learning mode. In the new issue of Training Industry magazine best-selling business author Ken Blanchard…