wrong way stop and take a uturn making a mistake turn back now b

7 Steps for Successfully Addressing Negative Behaviors

Providing feedback—especially less than positive feedback—is a task many managers dread.  But feedback is an essential part of providing the day-to-day coaching people need to succeed—especially in today’s fast-paced business environment where people at all levels are in a constant learning mode. In the new issue of Training Industry magazine best-selling business author Ken Blanchard…

Back view of a businessman

Do You Barely Exist As A Leader?

“A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves.” —Lao Tzu Done well, performance management is a partnership where managers and direct reports work together to set goals, work through challenges, and celebrate accomplishments.  A leader provides increased direction…

Customer Survey

Where Does Your Industry Rank for Service? 5 Ways Your Company Can Improve

Each year the American Customer Satisfaction Index compiles the results of 70,000 random customer interviews to identify customer satisfaction in 43 industries and 10 economic sectors. The top industries for service: Televisions & Video Players (score 86), Credit Unions (score 85), Internet Retail, Internet Brokerage, Full-Service Restaurants, Automobiles & Light Vehicles, Personal Care & Cleaning Products, and Soft…

Leadership and neuroscience

3 Ways Social Neuroscience is Changing Leadership

New advances in the field of social neuroscience are fundamentally reshaping perspectives on the best way to lead and manage the performance of others. That’s the main message Scott Blanchard will be sharing next week in his presentation at the annual conference of the Association for Talent Development (ATD) in Orlando, Florida. Blanchard’s concurrent session…

Young businesswoman feedback

A One Minute Approach to Better Feedback

Giving performance feedback is a critical job responsibility of any manager, but it can be a daunting task for many people—especially when the feedback is less than positive. Managers don’t want to generate negative emotions, damage relationships, or make a bad situation worse. As a result, managers often delay or avoid giving necessary feedback, allowing…