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Do You Trust Your Customers?

I was in the retail store of a well-known computer company. Working with a store associate I quickly found what I was looking for. When I asked the young man helping me where to pay for my purchase (no check-out lanes in this high tech environment) he asked me if I had the “app” for…

Pay It Forward Sign

Applying the Golden Rule to Customer Service

In an earlier post I referenced the golden rule—“Do unto others as you would have them do unto you”—and suggested when it comes to customer service, you need to move up to the platinum rule—“Do unto others as they would like to be done to.” As leaders, many of you told me you were going…

Our Greatest Human Need…To Be Understood and Appreciated

I was at a conference last weekend and the facilitator assigned the table groups a topic to discuss. After the discussion a person from each table stood up and gave a brief report on group’s conversation. A very accomplished friend and colleague of mine presented for our table group and when she sat down the…

Do you have a customer service mindset? 3 ways to find out

Here’s a little game for you. Finish the following phases: “Do unto others as you would have _____ ___ _____ ____.” (Yes, the Golden Rule) “Beauty is in the eyes of ____ _________.” “If it were me, this is what __ ______ ___.” I trust you were able to complete these very common sayings.  While…