How important is good management? This McKinsey research might surprise you!
What’s worth as much as a 25% increase in your labor force, or a 65% increase in the amount of your invested capital? A one-point improvement in your company’s management practices! That’s the shocking conclusion of in-depth study conducted by researchers at McKinsey, Stanford, and the London School of Economics that looked at more than 4,000 companies in the US, Asia, and Europe. (See Figure 1.)
Figure 1: Output increases associated with improved management practices. From Management Practice & Productivity—Exhibit 4.
The results are detailed in the white paper, Management Practice & Productivity: Why they matter. The research team scored companies on 18 topics in three broad areas: performance management; talent management, and shop floor operations.
Surprising disconnect in most companies
The researchers were surprised to find that even though good management practices are well known and the correlation is clear, the reality is that many firms are still poorly managed.
To examine possible causes of this disconnect, respondents were asked to assess the overall management performance of their firm on a scale of one to five. The researchers found that part of the problem was an inflated opinion of current management practices. In most cases, respondents over-estimated how they scored on the objective management measures. This situation applied in all regions and across all firms.
The researchers found this lack of self-awareness striking. It suggested that, “…the majority of firms are making no attempt to compare their own management behaviour with accepted practices or even with that of other firms in their sector. As a consequence, many organizations are probably missing out on an opportunity for significant improvement because they simply do not recognize that their own management practices are so poor.”
How would you score the management practices in your company?
Here are three well-known manager behaviors essential to good performance. Consider the degree to which these practices are used in your own company. Remember that the key is not knowing about these practices, but actually using them. How would you score your organization when it comes to actually implementing these performance management basics?
- Performance Planning: Employees have written goals that clearly identify their key responsibilities, goals, and tasks.
- Performance Coaching: Employees meet with their supervisors on at least a twice per month basis to discuss progress, identify roadblocks, and get the direction and support they need to succeed.
- Performance Evaluation: There are no surprises when it comes to annual reviews. Managers and direct reports are “in-synch” because performance against goals is being measured on a regular basis instead of once a year.
Don’t let an indifferent attitude toward implementing good management practices keep you and your organization from performing at a high level. Take action today. Good management matters!
To read the entire report, check out Management Practice & Productivity: Why they matter