A kind word changes everything
- Are you an Avoider, unsure about how to deal with feelings so you retreat from the situation?
- Are you an Ice Man, and believe that feelings don’t really have a place in the work environment?
- Are you an Over Indulger and tend to get a little too wrapped up in emotional situations?
Going too far in any of these three directions can lead to problems at work. The best approach is to find a balance. Make sure that people are clear on performance expectations, but at the same time let them know that you are there to help and support them when necessary.
Looking for a way to do this regardless of your personality type? Here’s some good advice from Ken Blanchard, best-selling author of more than 50 books on management and leadership. When asked what he hopes people remember most from his body of work, Blanchard identifies one concept that goes back to his best-selling book, The One Minute Manager, written together with Spencer Johnson.
“Catch people doing things right.”
Take the time to notice when someone who reports to you is doing something right. This one simple gesture says volumes. Imagine it for yourself. How would your day be impacted if your boss stopped by and shared a kind word about something you’re working on? How would that make you feel, impact your morale, and subsequent performance?
Now, imagine what a kind word from you would do for your direct reports. No matter what your personality type is, a kind word is always appropriate and appreciated. Try it today. You’ll be surprised at the difference it makes.