Just finished reading the book, I bought while at holidays in India. Excellent work and describes my present situation where I was brought to change the way we do our marketing of services, but i am cornered, not killed yet. I know one day, i will be killed and that day is not far. I am going to give the book to my boss, who brought me, the so called change but never sponsored me.

Thanks for writing this wonderful book, I have also learned a lot and will again try to launch the change, lets see if the culture of NO in my organisation supports it.