Coaching Strategy Obstruction

Coaching to Support Learning? Avoid These 3 Common Mistakes

Coaching as a follow-up to a traditional one- or two-day leadership development program can greatly improve the transfer of learning. But to be successful, sponsoring executives need to avoid a couple of common mistakes that even the best-intentioned organizations can fall into. In a recent interview for The Ken Blanchard Companies Ignite newsletter, Master Certified…

Proud Child With Blocks

Are You Forgetting This Customer Service Basic?

Yesterday, I went to my favorite retail store to pick up a pair of silver hoop earrings for my friend’s birthday.  While there, I saw a lot of little things that felt new and fresh.  I asked my usual salesperson (who has been there forever), “What is different around here? It feels spacious and inviting!”…