Proud Child With Blocks

Are You Forgetting This Customer Service Basic?

Yesterday, I went to my favorite retail store to pick up a pair of silver hoop earrings for my friend’s birthday.  While there, I saw a lot of little things that felt new and fresh.  I asked my usual salesperson (who has been there forever), “What is different around here? It feels spacious and inviting!”…

Sticky notes of to do list on wall.

Making Employee Motivation Matter

In a recent online Forbes article, a start up CEO shares how he gets things done.  He explains the mechanics of creating his master to-do list each week and how he transforms his many big projects into smaller to-dos on his daily action plan. He says that the process he uses keeps the projects moving forward…

To Hew Gordian Knot

No Guts, No Glory. Think “Pilot.”

In 333 B.C., Alexander the Great’s army was marching through Asia. In one city a chariot was lashed down with an extremely intricate tether now known as a Gordian knot. It was said that only one person would ever untie the knot and that person would be the future conqueror of the continent. Alexander studied…

performance-anxiety

6 Steps to Overcome Workplace Frustration and Insecurity

Years of corporate restructuring, shuffling people between positions, adding, deleting, and modifying roles, departments, and jobs has taken its toll on people. The mantra of “doing more with less” has become the norm as business continues a slow recovery from the economic recession of the last several years. Employees who once feared losing their jobs…