conflict resolution strategies - doodle on a cocktail napkin wit

4 Types of Team Conflict—And How to Deal With Each Effectively

Differences are inevitable when passionate people work together. Eventually, after a team gets through an initial orientation with a new task, members usually come to the realization that working together to accomplish a common goal is tough work. This occurs in the “dissatisfaction” stage of team development when the team recognizes the discrepancy between what…

Hand Cursor With Smart Phone

Customer Service Has To Be Everyone’s Business

Any single person in your company can make a positive or negative impression on a customer. And today, thanks to social media, that one impression can be multiplied, exponentially, within hours. “Think of Yelp or TripAdvisor,” says Kathy Cuff, coauthor of Legendary Service: The Key Is to Care. “You can go online and read hundreds…

detailed illustration of a compass with core values text, eps10

Are You Living Your Values? 3 Steps to Make Sure You Are On Track

When I first heard someone talk about values, I thought they were talking about things like “don’t steal” or “treat others the way you want to be treated.” I learned that values are the underlying aspirations and intentions we have for and about ourselves. A value could be a thirst for learning, a strong desire…