Working at the mall

Generosity and Leadership

A young woman of my acquaintance (let’s call her Jillian) recently reminded me of an important life lesson. Jillian is quite simply an amazing human being and, at 17, has entered the workforce as a retail worker at the mall. The job has given her a chance to experience many different aspects of human behavior—both…

I Quit Message In A Bottle

Who’s Leaving the Company? One Possible Warning Sign

Wondering if someone might be thinking of leaving your organization? In a new article for Training magazine I shared the results from a recent survey showing the correlation between how often a person meets with their immediate manager and that person’s intention to remain with the organization. Researchers at The Ken Blanchard Companies found that the more…