Back view of a businessman

Do You Barely Exist As A Leader?

“A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves.” —Lao Tzu Done well, performance management is a partnership where managers and direct reports work together to set goals, work through challenges, and celebrate accomplishments.  A leader provides increased direction…

Free Advice Chalk Illustration

What Coaching Really Is

A friend called me recently to get some help with a work situation that was driving her crazy.  “Do you want advice or do you want me to coach you?” I asked. “Aren’t they the same thing?” she replied. No.  They aren’t. Coaching—or what you might know as Life, Business, Executive, or Leadership Coaching—has been…

Customer Survey

Where Does Your Industry Rank for Service? 5 Ways Your Company Can Improve

Each year the American Customer Satisfaction Index compiles the results of 70,000 random customer interviews to identify customer satisfaction in 43 industries and 10 economic sectors. The top industries for service: Televisions & Video Players (score 86), Credit Unions (score 85), Internet Retail, Internet Brokerage, Full-Service Restaurants, Automobiles & Light Vehicles, Personal Care & Cleaning Products, and Soft…